Everyone’s heard of Rated People and many of us have used them for our home improvement projects. Rated People is a venture backed fast growth technology business. It was an early disrupter as one of the first marketplace platforms connecting homeowners with a home improvement need to tradesman able to help. The idea was to add quality where there is little regulation of the trade industries. They are the no 1 online marketplace in this sector with over 50,000 tradespeople using their site and over 1,000,000 jobs are posted every year and growing
THE STORY
OUR JOURNEY
We’ve been working with Rated People for 2 years. We were brought in by the CFO as he was managing law firms himself and was spread too thin. They had been using 3 law firms and wanted to manage costs better and coordinate activities. We lead their GDPR program, have helped with employment issues, litigation support and we coordinate all the legal work as a GC would
YOUR EXPERIENCE YOUR WORDS
My Inhouse lawyer have given us exactly what we need – senior people who know our business and leadership team really well and are to hand when we need them to be. Really responsive and nice people to work with too. They’ve provided us with the right level of legal support, a resource that can be there when needed but also scaled back in quieter periods. They’re also happy to get involved and really seem to be invested in the business on a personal level, much more than I expected of an outsourced service
Alex Shaw, Chief Financial Officer
OUR PRIVILEGE OUR WORDS
I started working with Rated People in Summer 2019. It was a pretty easy introduction as Rated was an existing MIL client and the path had been made pretty easy by the previous MIL team member. In fact on arrival I was advised by the CEO that the bar had been set pretty high. No pressure then!
Since then the MIL/Rated People engagement has deepened. We have helped with the insourcing of their sales team from their outsource provider, looked at new rewards mechanism through their supplier chain, reviewed and updated a number of their company policies, helped them relocate their HQ across the river to the City as well as helping on day to day issues around data protection, advertising standards and interaction with their tradespeople. It is great fun working with such a dynamic and engaging organisation and I look forward to continuing to build the relationship
David Roberts, Principal
